Baracuta Customer Support logo
Baracuta Customer Support logo

All articles

ABOUT ORDERS

Where can I find my tracking number?

After your order ships, we will send you a shipping confirmation email with your tracking number. Please note that in some cases your order could be sent in multiple shipments to provide you with the fastest service possible. Please add customerservi

How is tax calculated?

VAT:. Prices always include VAT when shipping to countries within the European Union, the United Kingdom and the USA. For all the other countries (such as Norway, Switzerland and Iceland), VAT and Custom Taxes will be collected by the courier on the

What payment options do you accept on your website?

We accept most major credit cards on our website except for American Express. While we do not accept cash upon delivery or payment by Bank Transfer, depending on the country you are shipping to, we also offer PayPal, iDeal, Klarna and other real time

Can I cancel/change my order after placing it?

Unfortunately, we are unable to cancel or change your order once it has been placed on our website. This is due to our fast-processing times at our warehouse. For more information, please contact our Customer Care at [email protected]

I need to change my shipping and billing addresses. How can I do this?

Shipping Address: For security reasons, we are unable to make changes to your shipping address. Once your order is dispatched from our warehouse, you will receive an email with your tracking information. You can then contact the relevant courier and

Will I be charged for out-of-stock items in my order?

You will be charged at the completion of check-out. If one or more items are out of stock, you will then be contacted by our Customer Care Team and you will be refunded for the missing item(s). The refunded amount should appear in your account within

When will my order be shipped?

Orders are shipped from Italy on business days only. Business days are Monday-Friday, excluding Italian bank holidays. For more details on shipping times, please see our Shipping Page. On average, our orders are packed and shipped within 1-2 business

How can I place an order?

Contact our Customer Care Team by emailing us at [email protected]. Our Customer Care Team is available from Monday to Friday from 9:00 am to 6:00 pm

How can I contact your Customer Service?

Contact our Customer Care Team by emailing us at [email protected] or chatting with our chatbot on baracuta e-commerce website. Our Customer Care Team is available from Monday to Friday from 9:00 am to 6:00 pm

What happens if I change my mind after receiving the item I ordered?

Unfortunately, we are unable to cancel or change an order once it has been placed on our website. However, you can return the item within 14 days. Please see our Return Policy for more information. For further assistance, please contact our Customer

What if I want to change the colour or size of an item I ordered?

If you want to change the colour or size of an item you ordered, you can return the item and place a new order. Baracuta does not offer a replament service. Please see our Return Policy for more information on how to return an item and the associated

What if I receive the wrong product or the item I ordered comes damaged?

If you receive the wrong product or a damaged item, you can return it. You will not be charged any fees and will receive a refund. Please see our Return Policy for more information. For further assistance, please contact our Customer Care Team at cus