What is Baracuta's return policy?Updated 8 months ago

RETURN PROCESSING TIME

We accept return requests within 14 days with proof of purchase.

You can drop your parcel off at any DHL service point within 5 working days of receipt of the prepaid label. If you request a home pick-up, you should give the parcel to the courier on the scheduled date and time.

ITEM CONDITIONS

Item(s) must be intact: they must not have been worn or damaged, they must be clean with all tags still attached, and must include all original, undamaged packaging and any relative accessories received with the order or it may be refused.

Hemmed items, or altered items, cannot be returned.

RETURN COSTS

A return fee of €15 will always be applied to cover the cost of the return label.This fee will be waived if the item you receive is damaged or different from what you ordered. For all other currencies, the equivalent of €15 will be applied based on current exchange rates.

START A RETURN

To start a return, simply fill in this form. If you need assistance please contact our Customer Care Team at [email protected]