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What is Baracuta's return policy?

RETURN PROCESSING TIME. We accept return requests within 14 days with proof of purchase. You can drop your parcel off at any DHL service point within 5 working days of receipt of the prepaid label. If you request a home pick-up, you should give the p

What are the return costs?

Easy returns are available on all Baracuta orders, if requested within 14 days. Please note that a €15 (or equivalent in your local currency) shipping fee is applied to all returns, to cover courier costs. If the item is faulty or incorrect, no fee w

When will I receive my refund?

Once your returned item arrives at our warehouse and passes the inspection process, the refund process will begin. Your refund will be issued within our standard timeframe of 7 to 12 business days. Your bank or credit card institution may take up to

What should I do if I bought the wrong size?

We currently do not offer an exchange service regarding the garment's colour and/or size. You will therefore have to proceed with the return request on the Return Portal. Please note that a €15 (or equivalent in your local currency) shipping fee is a

I need to send back items from multiple orders to you. Can I ship everything back in one box?

To allow for a smooth and efficient process at our warehouse, we kindly ask that you do not consolidate orders when sending us items back for a refund. Please print one return label per order and attach it to the outside of each package with the rele

How can I track my return?

Once a return request is completed, you will receive an email containing the DHL shipping label to be applied on the exterior of the package. On this shipping label, you can find the WAYBILL number to track your return via the DHL website.

What happens if you receive a product that is different from what you ordered?

If you receive an item that is different from what you ordered, you can return it at no extra cost. In this case - or if the product you received is faulty - no fees will be applied to the return.

What happens if a returned product is not eligible for return?

If the returned item does not pass the return process because it does not meet the conditions described in our Returns Policy, the item will be returned to the customer. For the return to be accepted, it is necessary that it meets the following: item